Answers from the Humans
Answers to the most common questions about orders, formulas, and what happens inside the lab
Frequently asked questions
Why might my polish look or behave differently from the swatch photos?
Zo Zo & Co polishes are handcrafted in small batches, and slight variations in tone, shimmer, or effect may occur—this is a natural part of handmade polish and part of its character. Lighting, skin tone, number of coats, and screen settings can also influence how a shade appears.
Specialty finishes can be especially variable. Magnetic polishes may look different depending on the magnet used, technique, and lighting. Thermals respond to temperature, solars react to UV exposure, and glow-in-the-dark shades need to be charged with light before they'll glow. Shimmers, multichromes, reflective glitters, and shifting flakes may also appear dramatically different as the light and viewing angle change.
Swatch photos are intended to show a polish across different conditions whenever possible, but part of the fun of specialty polish is that it doesn't always look the same.
Some highly pigmented shades, bold colors, or cosmetic pigments may cause temporary staining, especially on bare nails. Using a quality base coat is strongly recommended to help prevent staining and protect the natural nail.
What does 21-free and cruelty-free mean?
Zo Zo & Co polishes are made with a 21-free suspension base, meaning the base is formulated without 21 ingredients commonly excluded from modern nail polish formulas. Our polishes are also cruelty-free and are not tested on animals.
We believe in full transparency, so our complete ingredient list is available for review. If you have known sensitivities, allergies, or specific ingredient concerns, please review the ingredient information carefully before purchasing and discontinue use if irritation occurs.
Because our polishes are handmade and may contain a variety of cosmetic pigments, glitters, and specialty effects, individual sensitivities can vary.
Please use all Zo Zo & Co products only as intended and follow appropriate safety precautions. Customers are responsible for using and storing products safely, reviewing ingredient information for personal sensitivities or allergies, and keeping products away from children, pets, heat, and open flame. Zo Zo & Co cannot be responsible for injury, damage, or adverse reactions resulting from misuse, improper storage, or use contrary to product directions and safety information.
For cosmetic nail use only. Not for children. Avoid skin contact. Flammable—keep away from heat and open flame.
How do I care for my nail polish?
Store it in a cool, dry place — polish likes calm, not chaos (same).
If the pigments separate, give it a little shake — it’s just being dramatic.
Getting thick? Add a few drops of polish thinner (never acetone or alcohol — we’re sarcastic, not monsters).
Let it come to room temperature before using — cold polish and perfection don’t mix.
And obviously, keep it away from open flames. We like things hot, just not that hot.
Will sold out polishes be restocked?
Most of the time, yes.
Zo Zo & Co does not intentionally limit our regular collections just to create urgency. As a small-batch indie maker, I produce polishes in smaller quantities so ingredients and supplies aren't tied up in bottles sitting on a shelf. That means a shade may sell out even when I fully intend to make more.
If a polish sells out, I'll restock it whenever ingredients and availability allow. Some polishes — such as collab exclusives, truly limited releases, or shades made with discontinued ingredients — may not be able to return.
Polishes that have left the shop can still be found in The Reliquary, where you'll see whether they're taking a rest, may rise again, or are gone for good.
Not sure about a particular shade? Just ask. I'm always happy to let you know whether a restock is planned, possible, or simply not in the cards.
Because life's too short for boring nails — and way too short for panic buying.
Do you have discount codes?
We do. Are we going to make it that easy for you? 😏
Zo Zo & Co has a small group of fabulous enablers—otherwise known as our affiliates—who share discount codes with their communities.
Want a code? Go show them some love, give them a follow, check out their swatches, reviews, lives, and other polish shenanigans, and see what you find. 👀
Toni Homeperm — @tonihomeperm
Paula — @realpolishfanatic
Chris — @plantnerbroom
Nate — @myguynails
We could just put their codes here, but where's the fun in that?
Consider it a very low-stakes scavenger hunt—and you might find a new favorite polish enabler along the way.
When will my order ship and how long does delivery take?
Because nail polish is considered a hazardous material, all orders ship via ground transportation only—no shortcuts, just safe travels for your new favorites.
Orders typically ship within 3–7 business days, unless otherwise noted (like during collection launches or high-volume chaos).
Once your order is on the move, most U.S. deliveries arrive within 3–7 business days, depending on your location. Carrier delays can happen from time to time, but we promise we send it off as quickly as possible.
You’ll receive a shipping confirmation email with tracking as soon as your order is on its way.
Can I combine orders?
If you place multiple orders and would like them combined, please contact us as soon as possible. We will do our best to combine orders when they have not yet entered processing; however, this cannot be guaranteed. If combining is possible, any applicable shipping overage may be refunded at our discretion
Can I cancel or change my order?
If you need to request a cancellation or change, please contact us as soon as possible after placing your order. Because orders are processed quickly, requests are not guaranteed. Once an order has entered processing or shipped, it cannot be modified.
What if I entered the wrong shipping address?
Orders ship to the address entered at checkout, and customers are responsible for ensuring it is correct. If you notice an error, please contact us immediately. We may be able to update the address if the order has not yet entered processing; however, this is not guaranteed. Once an order has shipped, we are unable to redirect packages. Zo Zo & Co is not responsible for packages delivered to an incorrect address provided at checkout.
What if my package is lost or delayed?
Once a package is in the carrier’s possession, delivery is outside of our control. If your package appears lost, please contact us and we will help you file a claim when applicable. Zo Zo & Co is not responsible for carrier delays once the package is in transit.
What happens if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will review the situation and provide a replacement or appropriate resolution when applicable.
What is your return / replacement policy?
Due to the handmade and cosmetic nature of our products, all sales are final. We do not accept returns or exchanges.
If your order arrives damaged or there is an issue with your shipment, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review the situation and provide an appropriate resolution when applicable.